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CDHS Help Desk Information
Hours of Operation M-F 7:00AM - 5:00PM
Main tel: 303-866-5204
Fax: 303-866-5293
Email us: pc.helpdesk@state.co.us
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Helpdesk Staff

Welcome to the OIT/CDHS Service Desk

The OIT/CDHS Service Desk is responsible for providing support to assist in the delivery of Information Technology services.  The OIT/CDHS Service Desk is the liaison between State Program Areas, Governor’s Office of Information Technology, county/state users and external customers of certain agencies.  The team provides support for operating systems, software, hardware, smart phones, printers and other IT equipment that enables staff to conduct their day-to-day activities.  The team also provides support for agency specific applications such as CBMS, CSTARS, Trails, CHATS, ACSES, etc. 

A ticket is entered for every contact made with the Service Desk.  There are various ways to submit a ticket:

  • Enter a ticket via Self Service at https://ondemand.ca.com (please include a very detailed description of the issue, contact information and screen shots if the error/issue if applicable). With Self Service you can:
    • Enter your own ticket
    • View and modify an existing ticket
    • Search for Knowledge Documents for answers to common questions
  • Live Chat can be used to chat directly with a Service Desk Analyst.  Live Chat is accessed via Self Service.
  • Send an email to cdhs_pc_helpdesk@state.co.us (please include a very detailed description of the issue, contact information and screen shots if the error/issue if applicable)
  • Call the Service Desk at 303-866-5204 or 1-877-487-4871

If the ticket is unable to be resolved by the OIT/CDHS Service Desk, the ticket is routed to the appropriate program or network support group for handling.  The OIT/CDHS Service Desk team works closely with these teams in escalation and resolution of high priority tickets. 

 

 

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